Changes A.I. Will Bring to the Workplace and How Workers Can Prepare

[Cherie Mclaughlin]

Image Source: Pexels

As reported by the World Economic Forum, by the year 2025, A.I. will displace 85 million jobs, but will create 97 million new ones. While there is a net positive of 12 million jobs, the reality is that this won’t be a smooth transition. Hence, businesses need to take the onus of training employees to meet future job expectations and for workers to make themselves adaptable to the forthcoming changes. 

 

Today, AXJ Global News Network, discusses some prominent changes that A.I. will bring to the workplace and how workers can adapt to it.

 

Learn About New Technologies

 

A common misconception regarding A.I. is that it will make workers obsolete. While this theory is trying for jobs that require simple repetitive movements such as that on an assembly line in a factory, it isn’t the same in an office setting. Rather than a replacement, A.I. will serve as a useful companion, allowing workers to work better, faster and smarter. Here’s a list of a few A.I.-based technologies which will have greater adoption in the coming years:

 

• Digital Writing Assistants: As reported by the Content Science Review, this tool helps marketing professionals improve the clarity and quality of communication materials by providing suggestions related to sentence structure, tone, clarity, etc. The content still needs to be written by a person, however, it is made better using A.I..

 

• Virtual Sales Assistants: This A.I.-based software helps sales professionals improve efficiency by scanning leads and providing suggestions on which to be catered to on priority. This helps the business provide exceptional customer service and reduce churn.

 

• Process Mining Tools: As the name suggests, this tool analyses the end-to-end processes of your business and provides suggestions on how they can be streamlined. Additionally, it can help spot hidden opportunities that can be explored to grow the business. The tool uses machine learning algorithms to collect and analyze log data created by all software used by the organization and presents it in the form of workflows and visualizations. Here is a guide to help you learn more about process mining.

 

Know What Changes to Expect

 

Whether your employer adopts one or multiple of these tools, here’s a list of common changes you can expect to experience in your day-to-day work:

 

• Less Repetitive Tasks: As mentioned before, A.I. is great at performing repetitive tasks; hence, you can expect responsibilities such as answering generic customer questions, uploading data, and more to be handled by your A.I. assistant. This provides you with more time to focus on tasks of higher importance.

 

• No Guesswork: Reports created by tools such as process mining can provide deep insights regarding all parts of the organization, including the performance of your projects and areas of improvement. The insights result in data-driven decision-making, which helps overcome all drawbacks of guesswork.

 

• Better Understanding of Customers: A.I.-based tools can also be used to analyze data generated from marketing campaigns and CRMs. This analysis will help you to understand customers like never before and provide them with the best service possible.

 

Prepare Yourself for the Changes

 

Given that the adoption of A.I. in the workplace is bound to increase, the best way to prepare for this change is to learn as much as possible about the technology. For instance, pursuing a degree in computer science will teach you the basics of machine learning, data structures, and logic. The knowledge and skills you gain from the degree can open doors to new job prospects with growing market demand, such as data analysts, data scientists, IT consultants, and data administrators. 

 

Even if you choose to stay put in your current role, the responsibilities you’ll be able to undertake will increase significantly. For instance, you could play a lead role in implementing new tools into the business and deepen your understanding of A.I. in the process.

 

Having a growth mindset is key for workers to adapt to the workplace's future. While you may still be impacted in some shape or form due to the disruptions, learning new skills and being aware of the forthcoming changes will make the transition much smoother.

 

AXJ Global News Network is a private independent and interactive news service dedicated to providing our Members the most up to date news and best journalism, seeking truth and justice while revitalizing the role of the free press as a guardian of freedom of speech. If you have any questions or suggestions, please email [e-mail].