MONEYGRAM TRIES TO COVER UP $20,000.00 SCAM FROM THE UK. SEE EMAIL RECEIVED.

[AXJ USA]

AXJ SLOVENIA has received a complaint filed with the Police and Courts in Slovenia regarding possible scams by a group of UNIDO companies and apparently MoneyGram as well. See the evidence:

From: CustomerService
Date: 2014-04-30 16:17 GMT+02:00
Subject: Final response to your complaint about MoneyGram - Case Number CRM0152621
To: "AXJ SLOVENIA ([e-mail])"

Dear Sirs,

Thank you for your communication to us on 27 February 2014, associated with your Money Gram wire transfer numbers 59730102, 15260676, 60180533, 21710708, 56442814, 15929663. We have completed our investigation regarding your comments and will now reply to the points you have raised.

Your concerns

You have complained that:

· The send agents knew the send purpose of your transactions

· There were no fraud warnings on the MoneyGram send forms.

Our findings

On 11 March 2014, we received a response from you with all the answers to the fraud questionnaires. According to your answer, you stated that your transaction details was not being compromised to anyone else, but the receiver and that your intended receiver collected the funds. However, on 3 March 2014, we spoke with your husband and he confirmed to us that the MoneyGram send form with sender’s name, receiver’s name, the send amounts, and the reference numbers to the Third Party via email. Based on the information you provided, we can find no evidence to suggest we are at fault regarding the problems you have encountered. The information we have provided to you, highlighted the terms upon which the transaction would be made, and how the money would be sent and received. We can also find no evidence of any unnecessary delays and confirm the funds for all of your transactions were collected by intended receiver. The transactions were collected by the individual who had all the information necessary to collect the transaction: name of the sender, name of the receiver, the 8 digit reference numbers, and valid photo identification. The identifications presented were bearing the name of the receiver and conformed to MoneyGram’s photographic requirements and prevailing country laws. We would like to note that the criteria of this situation matches previous customer’s complaints from people who have been victimized through similar fraud schemes.

Please rest assured that we take your comments seriously. Our Investigation Department sent the request to the appropriate team asking to follow up with the agent in question in regards to your concerns. They received a response with confirmation that our agents did provide you the fraud warnings about the risk, but you wanted to still go ahead. Your agreement signatures about the risk were signed and approved for the funds to be sent. Our Investigation Department also had a copy of the send forms provided by our agents which have important fraud warnings prominently displayed on the top. The fraud warnings have been put on the forms as a measure to prevent customers from becoming victims of scams.

Conclusion

After careful consideration of all the information available, we are sorry to inform that we are unable to provide you with a refund. MoneyGram, acting through it agents, have fully satisfied its contractual obligations in accordance with the terms of the contract with you. As such, when an agent is presented with an acceptable form of identification and the correct reference number is provided, MoneyGram is contractually required to release the funds. MoneyGram is not liable to account to you for the loss suffered that appears to have been caused by the criminal act of a third party.

MoneyGram is a person-to-person money transfer service aimed at persons sending money to family and friends – individuals you personally know and trust. If you ask MoneyGram to pay someone who turns out to have defrauded you or who fails to meet their obligations to you, MoneyGram will not be liable as a result.

Be very suspicious if you receive a suggestion from somebody to scan or provide a copy of your send form or receipt. If you are asked to do this to show proof of funds being sent, someone may be trying to steal your money. If you ask MoneyGram to pay someone who turns out to have defrauded you or who fails to meet their obligations to you, MoneyGram will not be liable as a result. If a recipient has photo identification and knows pertinent information about the transaction and the sender, a reference number or the answer to a test question may not be required to pick up the transaction. Please be careful to whom you send money and keep your transaction information confidential.

Whilst this may not be the resolution you were expecting, we are grateful to you for making us aware of your experience and can assure you that information regarding your transaction has been recorded by the appropriate fraud teams who are working to prevent MoneyGram transactions from being used as a part of a fraudulent scheme.

Further resources

MoneyGram takes customer fraud very seriously and is constantly working to combat fraud and other criminal abuse of its service. In doing so it liaises with police and international law enforcement agencies on a daily basis. We also try to warn customers wherever possible of common fraudulent techniques and advise them of how they can minimize the risk of becoming victim to fraudsters. Please visit www.moneygram.com and click on ‘Customer Service’ and then click on “Consumer Protection”. MoneyGram provides scenarios to be very suspicious of, and some ways to protect yourself.

As part of our active leadership position in educating consumers about common scams and giving them the tools to protect themselves, we have launched www.moneygram-preventfraud.com, a dedicated website that not only provides useful information but also details several common types of scams, such as sweepstakes and lottery scams, grandparent scams, check overpayment scams, mystery shopper scams, relationship scams, Internet purchase, etc.

In addition, we hope you find the following links useful:

· http://www.lookstoogoodtobetrue.com/

· http://www.aarp.org/money/scams-fraud/

If you have not already done so, please report your claim to your local authorities. We will be more than happy to assist the police in any investigation they make. Your local police must contact MoneyGram and submit a Court Order. This ensures the documentation we are providing will be used in a lawful manner.

The police may send the Court Order through email. Their requests should include the following details:

· Reference number(s) to help identify the correct transaction(s)

· Date range requested. If not provided, the default range searched is 2 years back from present.

· Location: States and/or countries in which the suspected activity is occurring. A court order may specify that the activity was sent, received, or sent/received in a particular location, in order to focus the search.

· Sender and/or Receiver Names, including all possible variations. MoneyGram does not create/provide name variations; these must be listed in the court order/request or in the attachment to the court order/request. It helps to indicate the names are senders only, receivers only, or senders and/or receivers.

· Requestor contact information (required): Name, mailing address, phone and fax number. Please provide e-mail address if available.

A Court Order can be sent to [e-mail].

Please note, once again, that all requests must include complete contact information, activity detail (reference numbers, names, dates, or other relative information), and details regarding the situation.

Responses will typically be mailed out within 3 weeks from the date the Court Order is received.

If you are still unhappy

This is our final response to your complaint. If you have any further concerns which we have not addressed, please contact us. If you remain dissatisfied with this, you may refer your complaint to the Financial Ombudsman Service (FOS). You need to do this within six months from the date of this e-mail. For more information, please visit the link http://www.financial-ombudsman.org.uk/consumer/complaints.htm and read the guide ‘Your Complaint and the Ombudsman’. If you are unable to open a link please let me know and we will send you a hard copy of leaflet.

We’re here to help

If you have any queries, please do not hesitate to call us at 080081538, e-mail us at [e-mail] or write to us at the address provided below. Please mention your case number CRM0152621 in all future correspondence with us.

Regards,

Senior Specialist Global Complaints
MoneyGram International

Mailing Address:

MoneyGram International Limited
1st Floor, Senator House,
85 Queen Victoria Street
London EC4V 4A,
United Kingdom

MoneyGram International Limited is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2009 (Register reference number 502639) for the provision of payment services. MoneyGram International Limited is registered in England and Wales with company registration number 03287157 and has its registered office at 1st Floor, Senator House, 85 Queen Victoria Street, London EC4V 4AB, United Kingdom.